How can I manage my subscription?Updated 10 months ago
You are able to change the date, skip a shipment, pause, or cancel your subscription by logging in to your account online at www.visbiomevet.com: http://www.visbiomevet.com/ and select the Customer Login Icon located to the far right of the home page.
Here is an instruction video: https://cdn.shopify.com/s/files/1/2466/8829/files/Visbiome_Vet_Subscribers_Video_1.mp4?v=1644190546
(For reference- The arrow in the image above is pointing to the Customer Login button)
If you haven’t activated your online account, select Create Account after clicking the Customer Login Icon. Your email will be your username. Then, create a password.
From your account dashboard, you want to select Manage Subscription. Select your subscription and make the necessary changes. Any changes to your shipping address must be completed within the manage subscription section. Updating the address section in your account dashboard will not change your shipping address within your subscription.
*Any changes to your subscription should be made 24 hours before your order is due to process. If changes are not made before the order processes, we cannot guarantee our distribution center will be able to cancel or update an order.
Please let us know if you need further assistance.