My pet passed away, can I get a refund?Updated a day ago

Thank you for your message. We are sorry to hear about your pet passing. We have gone ahead and canceled your Visbiome Vet Advanced GI Care subscription so that no future orders will process.

You can either donate the product to a vet shelter or a local vet if you choose to or return the order under the return policy below. If you want to donate the order, please email us the name, address, phone number, contact information for the shelter that you donated the order to and we can refund the order at that time.

We do offer a Money-Back Guarantee that allows the return of up to 2 bottles of Visbiome Vet Advanced GI Care Capsules, 1 box of Visbiome Vet Advanced GI Care 225 Powder or 1 box of Visbiome Vet Constipation Care lifetime within 60 days of purchase. Return shipping is non-refundable.

Please visit our website for more information regarding our Visbiome Vet Money-Back Guarantee: https://visbiomevet.com/pages/refund-policy.

You would complete the return authorization form which can be found online. Print and include with the return.

Send back the cheapest way in a bubble mailer envelope or small box. You do not need to send back the ice packs or extra packaging. Return shipping is non-refundable.

Return processing time is 6-8 weeks, however, we are generally able to process them in 1-2 weeks depending on volume.

Once the return is processed, you will receive a refund notification email.

Let us know if you need further assistance.